Client Relationship Skills
Develop the fine art of lasting client relationships
Client managers are the face of a business
The way they communicate and manage these relationships is key to successful client retention and brand reputation. On our Client Relationship Skills courses, City Academy’s blend of performing arts and business expertise will empower you with those all important techniques for sustaining and strengthening the business-client bond.
Client Relationship Skills can enhance every step of the corporate journey: whether early career managers looking to develop core communication skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.
In our Client Relationship Skills course you will
Typical itinerary
Please note, itineraries are for illustrative purposes only.
At a glance
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Our Approach
The way they communicate and manage these relationships is key to successful client retention and brand reputation. On our Client Relationship Skills courses, City Academy’s blend of performing arts and business expertise will empower you with those all important techniques for sustaining and strengthening the business-client bond.
Client Relationship Skills can enhance every step of the corporate journey: whether early career managers looking to develop core communication skills, seasoned Account Managers honing skills; or a mixed group with a variety of needs and experience.
Recent clients include
We’ve helped businesses from a variety of sectors and levels, designing courses for clients including Allen & Overy, Shop Direct, Sky, Vodafone and Yammer.
Your tutors
We work with a range of experts to suit your business objectives.
Susan Young
Managing Director of Learning & Development
Kate Montague
Senior Communication Skills Tutor
Ben Joiner
Communication Skills Coach
Gosia Syta
Senior Communications Tutor
Mark Prince
Acting and Communication Skills Tutor
Spread the cost
Make life easier by spreading the cost of your training over a few months. Talk to our team today to find a plan & payment method that suits you.
FAQs
What should I bring to the course?
Participants are advised to wear comfortable clothing and shoes they can move around freely in. We also recommend bring a bottle of water to stay hydrated.
Can this course be tailored?
If you're looking to book this course on a private level for yourself as an individual or a team, our expert tutors can shape content in advance to suit your objectives. On public courses, your tutor can provide personalised feedback and steers on the day. Questions are also welcomed throughout workshops.
Where can I find out further information?
We welcome calls on 0207 042 8833 or via email at business@city-academy.com to discuss best options for you. You can contact us looking for options as an individual or on behalf of an employee, a team, department or company.
Can I book a free taster of this course?
We're happy to offer tasters of our courses to provide a flavour of what we do in advance of a booking being made. Please call or email us for further details on 0207 042 8833 or business@city-academy.com.
Do you only offer courses in London?
Our in-person courses are primarily organised in Central London. For teams, we're able to provide in-person training at your offices globally or we can book a suitable partner venue for you to deliver training in your locality.
Are your venues accessible?
We work with a variety of partner venues around London many of which are accessible. If you, a colleague or employee has specific requirements, please make us aware upon booking to ensure we can find a venue suitable for you.
Do I get a certificate?
Our courses aren't accredited and instead focus on practical, experiential learning, however, we are able to provide a certificate of completion to you after your course via email.
Do you have a minimum age requirement?
Our public courses are for over 18s. For 1-2-1 tuition or private classes, participants can be any age. Content can be shaped to be age and experience appropriate.
Can you adapt this course to suit teams dealing with customers and members of the public rather than clients?
Course content can be shaped to suit your team's roles. If you work in hospitality, retail or sectors dealing with customers rather than clients, client accounts, our expert tutors can amend course material to make it most relevant to your sector and business.