Does your job involve managing several clients? Maybe you are responsible for one large account? On our Client Relationship Management Courses you will learn how to best manage these relationships, retain clients and build brand reputation.
Working with our expert voice and business coaches, you will develop your communication skills both face-to-face and over the phone. Feeling confident to answer queries and handle conflict with clients across all levels. You will understand the vital verbal and non-verbal cues that help to reassure clients. Helping them to feel heard, understood and confident in your ability.
You will learn how to adapt your tone of voice and language depending on the level of the client you are working with. After the course you will have the knowledge and feedback to develop stronger client relationships.
Our classes are limited to 8 students to make sure everyone is given individual feedback.
Client Relationship Management Courses Content
During the life skills course you will learn how to:
- Build rapport and establish valued connection with any client
- Communicate with professionalism and authenticity
- Manage customers and clients efficiently
- Understand and manage client expectations
- Manage conversations with flare and nuance
- Flex approach to suit the client
WHAT IS IMPROVISATION?
Improvisation is one of the core techniques used by actors. It stretches the imagination, sparks spontaneity and can lead to unforgettable performances. To the dismay of script writers everywhere, it has also been responsible for some of the best moments in cinema history! Jack Nicholson’s line, “Heeeeeere’s Johnny,” in the Shining? Improvised.
Register your interest
We will be publishing new class dates soon - please register your interest and we will be in touch with more information.
PAYMENT OPTIONS
You are welcome to join the course up to the second class.
ONLINE & PHONE PAYMENTS
Online – To book your selected class/course online, just click Book Now next to your chosen class/course.
Phone – We would be happy to take your booking over the phone, just call us on 020 7042 8833 .
CASH & CHEQUE PAYMENTS
Cash - You are welcome to pay cash, just come and see us at our office: City Academy, 10 Herbal Hill, London EC1R 5EG.
If you book 2 or more different classes/courses at a time we can offer you a 10% discount. If you wish to take advantage of this offer please enter 2ORMORE in the promotional code box when booking online or quote code when booking over the phone. Please note that this offer cannot be applied when you are booking two or more of the same class/course.
INDUSTRY TUTORS
City Academy tutors are experienced artists and performers that work in the industry. If your tutor's availability changes at short notice, our team will arrange for a suitable replacement and notify you in advance.
CANCELLATIONS POLICY
We offer a full refund or full credit of your original course if you cancel at least 72 hours before the start of your booking.
We cannot offer any refund if you cancel less than 72 hours before the start of your booking, or if you do not attend.
(For more information please see our terms and conditions)
Register your interest
We will be publishing new class dates soon - please register your interest and we will be in touch with more information.
PAYMENT OPTIONS
You are welcome to join the course up to the second class.
ONLINE & PHONE PAYMENTS
Online – To book your selected class/course online, just click Book Now next to your chosen class/course.
Phone – We would be happy to take your booking over the phone, just call us on 020 7042 8833 .
CASH & CHEQUE PAYMENTS
Cash - You are welcome to pay cash, just come and see us at our office: City Academy, 10 Herbal Hill, London EC1R 5EG.
If you book 2 or more different classes/courses at a time we can offer you a 10% discount. If you wish to take advantage of this offer please enter 2ORMORE in the promotional code box when booking online or quote code when booking over the phone. Please note that this offer cannot be applied when you are booking two or more of the same class/course.
INDUSTRY TUTORS
City Academy tutors are experienced artists and performers that work in the industry. If your tutor's availability changes at short notice, our team will arrange for a suitable replacement and notify you in advance.
CANCELLATIONS POLICY
We offer a full refund or full credit of your original course if you cancel at least 72 hours before the start of your booking.
We cannot offer any refund if you cancel less than 72 hours before the start of your booking, or if you do not attend.
(For more information please see our terms and conditions)
No Venue
All City Academy tutors are experienced professionals from theatre, film/TV and performance industries. So whilst they're training you they may also be rehearsing for a West End show or working on a movie. We like that and we do believe it makes a difference in class.
No Tutor
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